Refund 2.5 crore to flyers, portal told

The

Central Consumer Protection Authority

(CCPA) has ordered

online travel agency

, Yatra, to

refund

Rs 2.5 crore to

consumers

for

flight cancellations

during lockdown. In a recent order, CCPA directed the agency to set up five dedicated seats at the national consumer helpline (NCH) to contact passengers whose refunds are pending. As per the order, the company will bear the costs of this arrangement at the NCH.

The order mentioned that 4,837 passengers are yet to get refund. The CCPA took suo motu actions to serve notices to travel portals and agencies for pending refund. The
consumer watchdog had received complaints against Yatra lodged through the NCH regarding non-refund of cancelled air tickets.