NEW YORK CITY (PIX11) -- Attendees of last year's Electric Zoo festival are set to receive ticket refunds nearly nine months later, organizers announced.
Electric Zoo organizers shared on Instagram Wednesday that their ticket provider will be refunding some ticketholders after last year's debacle. However, there are a few stipulations to receiving a refund.
Buyers who purchased tickets for Friday, Sept.1, 2023, and did not file a dispute or chargeback with their bank will receive a refund. Those who bought a single-day ticket will get a full refund. Buyers who bought a two-day ticket will get a 50% refund. Attendees who bought a three-day ticket will get a 33% refund.
Buyers who purchased tickets for Sunday, Sept. 3, 2023, are eligible for a refund if their tickets weren't scanned and did not file a dispute or chargeback, organizers said. The same guidelines for Sept. 1 ticket buyers apply here as well.
"Those who are eligible will be contacted directly via email with further instructions and can expect refunds to be processed by July 19, 2024," organizers said.
The electronic dance music festival faced a myriad of problems throughout its three-day spread. The festival was canceled hours before opening its first day due to supply chain issues that delayed the completion of the main stage. Then on its second day, hundreds of people waited in line for hours and couldn’t get in.
On the final day of the festival, staff prohibited festivalgoers from entering after reaching capacity. It was later revealed that organizers oversold the event by 7,000 tickets.
Nearly 90,000 people attended the festival, police said.
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