Edtech major Byjus’s problems increase as a family has made a unique attempt to receive a refund from the company. A video of the same has gone viral on
where a family was seen removing a TV from Byju’s office. The family asked for a refund from the company for an unused tablet and learning program.
According to the video, the family had earlier requested a refund within the stipulated time frame.
However, they encountered obstacles during the refund process. After weeks of unsuccessful attempts, the family visited Byju’s office and dismounted a TV while expressing their frustration to the office staff. One of the parents asked the company to “take it when you pay the refund.”
The video was posted last week and has now gone viral as it garnered more than 1 lakh views, reports the Economic Times. Watch the video here:
How social media reacted to the video
This video has sparked discussions about
customer service
practices within the edtech industry and the complications that customers face during refund procedures. The incident has also incited conversations regarding the legality and appropriateness of the family’s approach.
From funny to serious, the video also attracted several comments from social media users as well. One user joked: “Father and son will play PlayStation after closing the subscription.”
Meanwhile, another highlighted, “Byju’s in another loss of 45,000 in this Financial year f24,” while another wrote, “It is not clear if (the) kid learnt anything from Byju’s, but he surely learnt (the) barter system from parents.”
Byju’s Tuition Centre refund ‘problem’
In 2023, another report from Moneycontrol claimed that more than half of Byju’s tuition centre customers requested refunds between 2021 and 2o23.
The report noted that a total of 43,625 refund requests were submitted to Byju’s Tuition Centers between November 9, 2021, to July 11, 2023. The company claimed that it had processed 41,198 of these requests (which was nearly 95% of the total refund requests).
As per the report, Byju’s sold a total of nearly 75,000 Tuition Centre subscriptions. However, a company spokesperson dismissed the reported numbers and labelled them as “wildly inaccurate.”
This report also highlighted a significant level of
parental dissatisfaction
with the method and practice of teaching at Byju's tuition centres.
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