India's top IT company Tata Consultancy Services (TCS) has emerged as a leader in customer satisfaction in France. The company has been ranked first in the year 2023's French IT Sourcing Study by global think tank Whitelane Research. This is for the fifth year in a row that
TCS
has been able to retain its top position. The Indian IT giant received a satisfaction score of 84%. The IT services leader TCS has also been recognized as one of the best employers in Europe and France by the Top Employers Institute for 11 years in a row.
TCS France
consolidated its leadership with a score that is 12% higher than the average of companies in the sector and a lead of 6% compared to the organization that ranked second. The general satisfaction score is also up 3%, a significant jump from last year’s performance.
“We are delighted to be ranked number one in customer satisfaction by our French customers for the fifth consecutive year. For over three decades, TCS has been partnering with many esteemed French organizations on their transformative journeys, contributing to their growth and helping them realize their visionary goals. Our enduring collaboration has been built on a foundation of innovation, customer-centricity, continued investment in local talent, and a deep understanding of the unique challenges and opportunities within the French market. We remain committed to fostering success and driving transformational impact for our French clients and this achievement reaffirms our position as their trusted partner.” said Rammohan Gourneni, Managing Director of TCS France.
Operating in France since 1992
TCS started its operations in France in 1992. The company is said to have supported more than 80 large French companies in their growth and transformation journeys, including 18 CAC40 companies (Alcatel-Lucent, BNPP, Engie, Sodexo, Société Générale, Total, etc.). Over the three decades, TCS has made significant investments in the country and opened service centers in Paris-Suresnes, Lille and Poitiers.
TCS' growth in France is reflected in its performance in the 2023 survey on indicators such as account management (87%, + 11% vs. average), innovation and ability to drive transformation (79%, + 15% vs. the average), and the use of sustainable technologies (78%, +13% vs. the average).
Jef Loos, Head of Procurement at Whitelane Research, said, “Tata Consultancy Services holds the top position in France for the fifth consecutive year, demonstrating the consistency of its commitment to its French clients. Maintaining such a high customer satisfaction rate year after year and in a rapidly evolving technological context shows the technical capabilities, flexibility, and customer centricity that TCS teams can do, whether in terms of digital transformation, application services, Cloud or workplace.”
Whitelane Research is an independent organization that conducts in-depth research into information technology procurement policies in Europe.
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