Samsung
launched its latest flagship lineup, the Galaxy S24 series which comes powered by new
Galaxy AI
features. However, some Galaxy S24 customers have complained about facing issues running
Android Auto
with their new smartphones in their cars. Samsung has acknowledged the issue. The South Korean tech giant has confirmed that the issue lies with the cars and not the Galaxy S24 series or Google's software.
So, users may need to wait for a
software update
from their car manufacturer to get the issues fixed permanently.
How the issue is affecting users
In its support page, Samsung UK noted that some
SEAT
,
Skoda
, and
Volkswagen
owners have reported having issues running Android Auto on Galaxy S24. Apparently, some cars from these brands are either facing problems or are unable to project the Android Auto screen on their infotainment units.
The problem appears to be pretty widespread in those cars and has forced Samsung UK to create a separate support page for those issues. To minimise the issues, this page includes steps for users to follow. The company mentioned that all three car makers are already working on a fix for that issue and will release it via a software update.
What Samsung has to say
Samsung said: “Some users have reported that they are unable to use Android Auto to connect their Galaxy S24 to their Volkswagen, Skoda, or SEAT cars. If you are experiencing this issue, try the steps below. If none of these steps resolve your issue, please contact your Volkswagen, Skoda, or SEAT customer centre or service centre. These manufacturers have confirmed that they are working on software updates for the affected vehicles.”
Samsung offers troubleshooting tips
Samsung offers affected users some troubleshooting tips with its support page. The company has asked users to try temporary fixes like using different USB cables, checking the car's infotainment units to see if there is any setting that prevents Android Auto from starting, and updating the Android Auto app to the latest version on the Galaxy S24 series device.
In Volkswagen cars, the issue surrounds how IP addresses are used while running Android Auto. Google changed how IP addresses are used for hotspots since Android 11 (Galaxy S24 uses Android 14). However, this change wasn't included by Volkswagen, which is causing Android Auto issues on the company's cars.
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