LONG ISLAND CITY, Queens (PIX11) -- New York City's experiment with remote learning during Tuesday's snowstorm turned into a frustrating ordeal for students, parents, and even Chancellor David Banks. Technical glitches plagued the system for hours, preventing many users from logging in for their scheduled classes.
"We'll figure it out," Banks reassured, acknowledging the shortcomings. He shifted blame from the system itself to its execution, citing the lack of a proper stress test.
"The challenge is going to be how to stress test it in a way that we have everybody in the entire school system who logs on at the same time. We didn't do that," Banks admitted.
However, Mike Mulgrew, president of the United Federation of Teachers, wasn't satisfied with the excuse.
"We have to have a system that is ready for over 1.1 million people logging on at one time," Mulgrew demanded, blaming the failure on the system's general functionality, specifically the user authentication process. "The issue was the authentication process, double authentication process which is what crashed," he pinpointed.
With the city holding its breath, the question remains: can the Department of Education learn from its mistakes?
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