MANHATTAN, N.Y. (PIX11) – New York City's MyCity Chatbot has been scrutinized for providing incorrect guidance and advising business owners to violate the law.
Despite these issues, officials have decided not to take down the chatbot. Mayor Eric Adams has defended the tool, although he admitted there are issues.
The chatbot continues to provide inaccurate information, even saying that is legal to terminate employees who complain about harassment, refuse to disclose their pregnancy, or refuse to cut their dreadlocks.
The website does include a disclaimer warning users that the chatbot may "occasionally produce incorrect information."
Ben Mitchell is a digital content producer from Vermont who has covered both local and international news since 2021. He joined PIX11 in 2024. See more of his work here.