Luxury Briefing: How LVMH is tackling luxury returns with AI

This week, a look at how the world’s largest fashion group is testing predictive AI to help combat returns fraud. Scroll down to use Glossy+ Comments, giving the Glossy+ community the opportunity to join discussions around industry topics.

Last year, returns accounted for 14.5% of total retail sales, worth $743 billion, according to a December report from the National Retail Federation and Appriss Retail. This number included $101 billion lost due to fraudulent activities. Fraudulent returns and return abuse have been growing issues in retail.

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