At ShopTalk Europe, Mark Lallemand, CMO of Western Europe at L’Oréal, outlined the company’s next phase of AI and digital strategy. The message was focused: AI is no longer a test. It is core to how L’Oréal builds and delivers brand experiences.
“This isn’t experimentation anymore,” said Lallemand during the event. “This is marketing transformation. We’re building, with AI at the core of brand interactions.”
One reason is speed. “We used to turn around campaigns in weeks,” he said. “Now we do it in hours.” That acceleration is possible through L’Oréal’s CREAITECH lab, which leverages AI to generate localized visuals and campaign assets from simple text prompts using models including Google’s Imagen 3 and Gemini. This has helped the company scale localized messaging and creative for TikTok and Instagram across 20 markets in EMEA.
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