Chakshu, a government initiative under the Sanchar Sathi portal, allows Indians to report fraudulent activities like lottery offers and job scams. Users can register complaints about various fraudulent calls and messages, providing screenshots and personal details. Here's a step-by-step guide on how to file a complaint.
Chakshu is the latest initiative by the government that aims to curb
fraudulent activities
plaguing mobile users in India. Created under Sanchar Sathi portal, this new platform enables Indians to
report
suspected fraud calls and messages such as lottery offers, job scams and phone number leaks by businesses.
Chakshu portal
is now live and citizens can now use it to report fraudulent activities happening.
Here's a step-by-step guide on how to file the complaint, things to keep in mind and more:
Types of messages, frauds that Indians can report
The government highlights that the Chakshu portal is for reporting suspected fraud communications that aim to cheat users by means of cyber-crime, financial frauds as well as non-bonafide purposes like impersonation or any other misuse through Call, SMS or WhatsApp.
Users can register complaints about potential fraudulent calls related to: Bank accounts, payment wallet / SIM / gas connection / electricity connection / KYC update, expiry and deactivation, impersonation as government official or relative and sextortion, among others.
Pre-requisites
- Screenshot of the message or call received
- Data and time of the message or call
Steps to register a report using Chakshu portal
- Visit “https://sancharsaathi.gov.in/sfc/”
- On the next page, enter details asked, especially the one that has ‘*’ in front of it
- Select ‘Medium of Suspected Fraud Communication’ -- Call, SMS or WhatsApp
- Select the category for the report, attach screenshot and also enter other details like date and time of the suspected fraud communication
- Provide a detailed description of the fraud in the dedicated section
- After this, enter your personal details like name and phone number
- Next up, verify your number with OTP and submit the complaint
English (US) ·