Google's Pixel-exclusive feature, Direct My Call, makes customer care calls bearable by displaying automated menu options on the screen. It is available on Pixel 3a and newer devices in the US, and on Pixel 6 and newer devices in the UK. By activating Direct My Call in the Phone app settings, users can navigate through menu options and interact with the numerical menu on the screen. The feature can be used with eligible business phone numbers without a toll-free prefix. To exit Direct My Call, users can tap on the Close button in the top left corner of the screen.
Customer care calls
can be infuriating at times. The long wait, the automated recorded messages, the boring tunes — you have to deal with all or either of them.
has a Pixel-exclusive feature that makes customer calls bearable and it is called Direct My Call.
“Direct My Call is a feature that can help you quickly navigate menu options while on a call,” said Google in a blog post.
For instance, if you you call an eligible business with an automated menu, like certain airlines and major retailers, Direct My Call shows what the automated voice says and presents the options on your Pixel's screen — then, simply tap on each option to move through the call. As per Google, one can now even use Direct My Call with some business phone numbers without a toll-free prefix
Things to keep in mind
Direct My Call is available in English on Pixel 3a and newer devices in the United States and on Pixel 6 and newer devices in the UK. It is not available in other countries.
Here’s how to activate Direct My Call on your Pixel:
- Open the Phone app.
- In the upper right corner click the three dots to choose the More menu.
- Select Settings.
- Choose the Direct My Call option.
- Confirm if the Direct My Call option is toggled to the “on” position. If it’s not, toggle the option on. You can also toggle on “faster menu options,” which shows an eligible automated system’s menu options on your screen before you hear them if you are on a Pixel 3a or later.
- Now, when you make a call to a supported service number that has an automated voice system, your phone will display what the automated voice is saying and options you can choose from.
- To navigate through the system, touch the option you want or interact with the numerical menu that appears at the bottom of the screen.
- If you want to exit Direct My Call while on a phone call, tap Close (the X) in the top left corner of the screen.
English (US) ·