Surprise and delight the customer is the number one rule of hospitality. It has been sorely lacking at British Airways in recent times. But last night, after three and a half torrid years battling post-pandemic staffing crises, supply chain woes and Heathrow hell, Sean Doyle, the chief executive of BA, raised a glass of Veuve Clicquot Grande Dame champagne to better days. At a glitzy “in the skies” party on the 42nd floor of London’s Leadenhall skyscraper, he promised “the most significant trans
We invite you to explore our website, engage with our content, and become part of our community. Thank you for trusting us as your go-to destination for news that matters.
Certain articles, images, or other media on this website may be sourced from external contributors, agencies, or organizations. In such cases, we make every effort to provide proper attribution, acknowledging the original source of the content.
If you believe that your copyrighted work has been used on our site in a way that constitutes copyright infringement, please contact us promptly. We are committed to addressing and rectifying any such instances
English (US) ·